General Terms and Conditions – Exact Designs d.o.o.

1. General

These general terms and conditions apply to the sale of products and services published in the catalogs and on the website of Exact Designs d.o.o. (hereinafter: ExactDesignsShop).

The general terms and conditions are available on the websites https://www.exactdesigns.si and https://store.exactdesigns.si.

Every consumer who places an order on the website is therefore considered to be familiar with the full text of these terms. By placing an order in any form, you fully accept these general terms and conditions. The contract can only be concluded in the Slovene language.

2. Ordering Products

You can order products from us without any risk. You can review the products at home, and if they are not suitable, you can easily return them along with a cancellation statement (RMA) and invoice (see Product Returns).

Products can be ordered in the following ways:

• By email at: info@exactdesigns.si

• Through the website: https://www.exactdesigns.si, https://store.exactdesigns.si

3. Order Processing or Rejection

Accepted orders are considered irrevocable. We will begin the necessary activities to process accepted orders as soon as possible. The online store may reject an order if it finds that it cannot be processed under the given conditions.

3.1. Ordering via the Website

a. Order in Queue: After successfully placing an order, you will receive an email notification that the order has been accepted for processing, and you may also receive an SMS.

b. Order Shipped: If there are missing details, we will contact you by email or phone (listed in your contact details). The complete order will receive the status "shipped", and the contract for purchasing the ordered items between the buyer and the provider is officially concluded. You will receive an email notification, and you may also receive an SMS.

c. Product Availability: Product availability or the expected date of the next product delivery is indicated on our website.

d. Order Confirmation: The order will be shipped to the logistics center. All items that are in stock during order processing and packaging preparation will be shipped within 14 days. If we do not ship the items within this time, please call us at +386 70 547 095 or send an inquiry to our email address.

4. Product Delivery

We will prepare and ship the ordered products to your address within the estimated time frame. The invoice you receive will include all information regarding the warranty period for electronic products. The invoice serves as the warranty. The payer's details on the invoice cannot be changed once the order is placed. Products will be delivered by our contracted partners in appropriate packaging. If you are not at home during the delivery attempt, the delivery person will leave a notice about the arrival of the package or inquire about delivery options. You can also pick up your package at the delivery service's branches or parcel lockers.

Ordered goods will be delivered, if possible, within the usual delivery time of 3–5 working days for Slovenia and 5–16 working days for other countries. If the goods cannot be shipped (due to delayed prepayment), we will notify you as soon as possible about the new expected delivery time. If we cannot deliver the goods even within the extended time, you may withdraw from the contract, and we will refund all payments received immediately or at the latest within 14 days of receiving the withdrawal notice.

Regardless of the previous paragraph, you may withdraw from the contract after the agreed delivery time without giving the company an additional period to fulfil the obligation if, before concluding the contract, you inform the company that the agreed delivery time is a material part of the contract.

For special custom orders or services performed upon the customer's request, and for products where withdrawal is not possible due to hygiene reasons, withdrawal from the contract is not allowed.

5. Out of Stock Products

In certain cases, we may be unable to deliver a product because it is out of stock (e.g., if payment is not made within 48 hours of issuing the proforma invoice). We ask for your understanding and are confident that you will find a replacement product in our wide range. If a product is unavailable within the legally prescribed 45 days, we will refund your payment.

6. Product Pickup at Exact Designs Headquarters

You can also pick up products at the headquarters of Exact Designs d.o.o., Janžev Vrh 44a, 9252 Radenci, Slovenia, where you can personally inspect the product. For products paid for upon pickup at the company's headquarters, the 14-day return period does not apply. For products that have been prepaid online, the right to return within 14 days applies.

7. Prices

All prices listed are in euros and include value-added tax (VAT). VAT payers must provide their VAT identification number and full company name when placing an order. Due to daily price updates, stock updates and images on the website, errors may occur which we cannot influence and for which we are not responsible. In the case of significant price discrepancies or technical data errors, we will inform you of any changes to your order. Prices listed on our website at the time of purchase are valid. We are not responsible for product prices on other websites of our partners.

8. Payment Methods

You can pay for ordered products via the following methods in our online store:

• Credit or debit card payments.

• Apple Pay or Google Pay.

• Prepayment (a proforma invoice will be sent to you via email): the proforma invoice is valid for 24 hours; after this period, stock is no longer reserved. When paying by proforma invoice, you must include the reference number, which is the order number.

• PayPal: you can pay with your PayPal account. PayPal.com is a secure e-payment provider for credit cards.

• SEPA payments via direct debit.

For specific instructions on service claims, warranty or contract withdrawal, please contact us via email. The sales contract (order) is stored electronically on the provider's server and is accessible to the customer at any time in their email inbox. We also reserve the right to deliver only against prepayment. For overdue obligations, we charge statutory late payment interest. In the case of delayed payments, we will charge reminder fees and all collection costs, including attorney fees, court fees and other related charges.

By placing an order, you agree that in case of payment delay, you explicitly authorize us or our representative to obtain any necessary information about your assets and make inquiries about your bank accounts, financial institutions and employment, and allow the online store and its representative to share this information with other legal entities for debt collection purposes.

9. Retention of Title

We reserve the right of ownership of the products sold; they remain the property of our online store until full payment has been made for them.

10. Contract Withdrawal, Product Returns and Refunds

10.1. Contract Withdrawal

For contracts concluded remotely or outside business premises, you have the right to inform us within 14 days of receiving the product that you withdraw from the contract, without giving a reason for your decision. (This applies only to individual consumers.) The withdrawal period for a sales contract starts from the day when:

• you gain actual possession of the goods;

• you gain actual possession of the last item, if the contract concerns multiple items ordered in one order;

• you gain actual possession of the last shipment or item, if the delivery consists of multiple shipments or items;

• you gain actual possession of the first item, if the delivery is regular during a specific period.

You do not have the right to withdraw from the contract in the following cases:

• Contracts for goods or services where the price depends on fluctuations in the markets beyond the company's control, which may occur within the withdrawal period.

• Contracts for goods or services where the product has been used or damaged after delivery. This especially applies to accessories and replacement parts such as lawnmower parts, where use may cause wear, damage or dirt, making the product unsuitable for return in its original condition.

• Handmade or 3D-printed goods: minor variations in product quality may occur due to various factors, including the operation of 3D printers or subsequent manual processing. These variations may result in slight differences between products or minor imperfections. If such imperfections do not affect the functionality or structural integrity of the product, it is at the sole discretion of the seller to determine whether the product qualifies for replacement or refund. This policy aligns with applicable consumer protection laws, ensuring fairness while acknowledging the inherent nature of handcrafted and 3D-printed items.

• Contracts for products where incorrect handling or installation has occurred that does not comply with the manufacturer's instructions. If the product is damaged due to misuse, failure to follow instructions, or installation by an unprofessional person, returns are not justified.

• Contracts for custom-made products or services tailored to your personal specifications.

• Contracts for sealed audio or video recordings and computer programs where the security seal was broken after delivery.

• Contracts for sealed goods that are not suitable for return for health or hygiene reasons.

• Contracts for goods that are, by their nature, inseparably mixed with other items.

• Contracts for digital content not delivered on a tangible medium, where the service has started with your explicit consent, meaning you lose the right to withdraw from the contract.

• Contracts for batteries, accumulators, cables, light bulbs and components where the security seal has been opened or the original packaging has been removed.

• Contracts for models that are partially or fully assembled by the consumer.

• Contracts for disposable products, spare and replacement parts, and used prepaid cards.

• Contracts for 3D modelling and small-scale production tailored to customer specifications, where withdrawal from the contract is not possible due to the customized and unique nature of the product.

Notice of Withdrawal

You may submit a notice of withdrawal to the company with an unambiguous statement that clearly indicates your withdrawal from the contract. Send the notice of withdrawal in electronic form to info@exactdesigns.si.

You are considered to have submitted the withdrawal statement in time if you send it within the period specified for withdrawal from the contract. The burden of proof regarding the exercise of the right of withdrawal under this article lies with the consumer.

10.2. Return of Goods (applies only to individuals)

If you have already received the goods and wish to withdraw from the contract, you must inform us within 14 days from the day you received the goods. You must return them within 14 days to the following address:

Exact Designs d.o.o., Janžev Vrh 44a, 9252 Radenci, Slovenia, together with the withdrawal statement and your invoice. You are considered to have returned the goods on time if we receive the products within 14 days from the day we receive the notice of withdrawal from the contract.

Returned products must be accompanied by a copy of the invoice and a withdrawal form (or a statement indicating this) in order to complete the process.

In case of withdrawal from the contract, you bear the costs of returning the goods.

The customer is responsible for the return of products and their proper packaging. Any damage or loss resulting from inadequate or negligent packaging is the customer's responsibility. Furthermore, the customer is liable for any loss in the value of the products. If the returned products are incomplete or not in the same condition as initially received, we reserve the right to adjust the refund amount accordingly. This policy also applies to items marked as "gifts"; if such items are not included in the return, the refund value will be proportionally reduced.

10.3. Return of Payments Received (applies only to individuals)

1. In case of withdrawal from the contract, the company will immediately, or no later than 14 days after receiving the notice of withdrawal, return all payments received.

2. The company will return the payments using the same payment method that the consumer used, unless the consumer explicitly agreed to a different payment method and does not bear any additional costs as a result.

3. The consumer is not entitled to a refund of additional costs incurred if the consumer explicitly chose a type of shipment other than the most economical standard shipment offered by the company.

4. In the case of a sales contract, the company may withhold the refund until it receives the returned goods or until the consumer provides proof that the goods have been sent back, unless the company offers to pick up the returned goods itself.

5. When the contract is concluded outside business premises and the goods are delivered to the consumer's home, the company will collect the goods at its own expense if, due to the nature of the goods, such goods cannot usually be returned by mail. In any case, you must provide your bank account for the refund.

If the product is not functioning properly or does not meet your expectations, please contact our technical support team, where our consultants will assist you with the necessary explanations. This helps avoid improper use of the product and possible damage to the product itself or to other items.

Legal entities that return a product without visible signs of use or damaged packaging within 14 days will receive a credit note for their next purchase in our online store.

11. Warranty

The invoice you receive serves as your warranty, valid for a period of 6 to 24 months depending on the product. This warranty applies exclusively to electronic items, such as lamps, wireless chargers and similar products. Products without electronic components, such as cup holders and similar accessories, are not covered by this warranty. We recommend that you store the invoice carefully. You will also receive a warranty statement with the product, outlining the general conditions for exercising the warranty and what it covers.

For detailed instructions on how to claim a return, warranty or service, please email us at info@exactdesigns.si.

The warranty starts from the date of receipt of the goods. You can exercise the warranty with the warranty-service sheet and the invoice.

Do you have an unconfirmed warranty sheet? No worries. Under Article 18 of the Consumer Protection Act, the seller does not need to specifically confirm the warranty sheet; the invoice is what matters. We will carry out the repair or replacement of products in our service center.

If the repair takes longer than 45 days (30 days for new products released to the market), we will replace the product with a new one. If this is not possible, we will refund the full purchase price of the product.

Warranty and Liability Limitation

MotionCut 2.0 blades are designed and manufactured for use with compatible robotic lawnmowers. The quality warranty applies exclusively to MotionCut 2.0 blades and their accessories purchased from Exact Designs d.o.o. and does not cover the lawnmower or any other parts not supplied by us.

Exact Designs d.o.o. guarantees smooth operation and enhanced cutting performance, but only when the product is installed and used correctly. Before installation, the lawnmower must be properly mapped and in perfect working condition. Incorrect setup, improper use or insufficient maintenance may result in reduced performance or even damage, for which Exact Designs d.o.o. assumes no responsibility.

The installation and use of the product are the sole responsibility of the customer. Exact Designs d.o.o. is not liable for any direct or indirect damage to the lawnmower, garden or other property resulting from the use of this product.

11.1. Legal Warranty for Non-Conformity of Goods

Article 71 (Seller's Liability for Non-Conformity of Goods)

The seller provides the consumer with goods that meet the requirements set out in Articles 72, 73 and 74 of this Act, as appropriate, and is liable for any non-conformity that the goods had at the time of delivery.

Article 72 (Subjective Requirements for Conformity of Goods)

Goods conform to the sales contract when, where appropriate, they:

• match the description, type, quantity and quality, and have the functionality, compatibility, interoperability and other features required by the sales contract;

• are suitable for any particular purpose for which the consumer requires them and which the consumer made known to the seller at the latest at the conclusion of the sales contract, and which the seller accepted;

• are delivered with all accessories and instructions, including installation instructions, as specified in the sales contract; and

• are updated as specified in the sales contract.

Article 73 (Objective Requirements for Conformity of Goods)

In addition to meeting the requirements of the previous article, the goods must also:

• be fit for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other regulations, technical standards or, in the absence of such standards, industry codes of conduct applicable to the specific sector;

• where appropriate, be of the quality of and correspond to the description of a sample or model that the seller made available to the consumer before the conclusion of the sales contract;

• where appropriate, be delivered with such accessories, including packaging, installation instructions or other instructions, as the consumer may reasonably expect to receive; and

• be of the quantity and possess the features and other properties, including durability, functionality, compatibility and safety, normal for goods of the same type and which the consumer may reasonably expect given the nature of the goods and taking into account any public statement made by or on behalf of the seller, or other persons in previous links of the chain of transactions, including the manufacturer, particularly in advertising or on labelling, unless the seller shows that:

o the seller was not, and could not reasonably have been, aware of the public statement;

o by the time of conclusion of the sales contract, the public statement had been corrected in the same or a comparable way as it had been made; or

o the decision to buy the goods could not have been influenced by the public statement.

Article 74 (Objective Requirements for Conformity of Goods with Digital Elements)

1. In the case of goods with digital elements, the seller ensures that the consumer is informed of and supplied with updates, including security updates, that are necessary to keep the goods with digital elements in conformity, for the period:

o that the consumer may reasonably expect, given the type and purpose of the goods and the digital elements and taking into account the circumstances and nature of the contract, where the sales contract provides for a single act of supply of the digital content or digital service;

o of two years from delivery of the goods with digital elements, where the sales contract provides for continuous supply of the digital content or digital service over a period of time; or

o during which the digital content or digital service is to be supplied under the sales contract, where the contract provides for continuous supply for a period longer than two years.

2. Where the consumer fails to install, within a reasonable time, updates supplied in accordance with the previous paragraph, the seller is not liable for any non-conformity resulting solely from the lack of the relevant update, provided that:

o the seller informed the consumer about the availability of the update and the consequences of failing to install it; and

o the consumer's failure to install, or incorrect installation of, the update was not due to shortcomings in the installation instructions provided by the seller.

Article 75 (Seller's Exemption from Liability for Non-Conformity of Goods)

The seller is not liable for non-conformity of goods resulting from failure to meet the objective requirements under Article 73 and the previous article if, at the conclusion of the sales contract, the seller specifically informed the consumer that a particular feature of the goods deviates from those objective requirements, and the consumer expressly and separately accepted that deviation when concluding the sales contract.

Article 76 (Non-Conformity Due to Incorrect Installation)

1. If installation forms part of the sales contract and is carried out by the seller or under the seller's responsibility, any non-conformity resulting from incorrect installation of the goods is regarded as non-conformity of the goods.

2. If the consumer incorrectly installs goods that were intended to be installed by the consumer, and the incorrect installation was due to shortcomings in the installation instructions provided by the seller or, in the case of goods with digital elements, by the seller or the supplier of the digital content or digital service, any resulting non-conformity is regarded as non-conformity of the goods.

Article 77 (Rights of Third Parties)

Where a restriction resulting from a violation of any right of a third party, in particular intellectual property rights, prevents or limits the use of the goods in accordance with Articles 72, 73, 74 and 75 of this Act, the consumer is entitled to the remedies for non-conformity under this chapter, unless another law provides for the nullity or rescission of the sales contract in such cases.

Article 78 (Liability Period)

1. The seller is liable for any non-conformity that exists at the time of delivery and becomes apparent within two years of delivery of the goods.

2. The previous paragraph also applies to goods with digital elements, without prejudice to the first paragraph of Article 74 of this Act.

3. For goods with digital elements where the sales contract provides for continuous supply of digital content or a digital service over a period of time, the seller is liable for any non-conformity of the digital content or digital service that occurs or becomes apparent within two years of delivery of the goods.

4. For goods with digital elements where the sales contract provides for continuous supply for a period longer than two years, the seller is liable for any non-conformity of the digital content or digital service that occurs or becomes apparent within the period during which it is to be supplied under the sales contract.

5. For second-hand goods, the seller and the consumer may agree on a shorter liability period than those in paragraphs 1 to 4, but not shorter than one year.

Article 79 (Prohibition of Limiting or Excluding Liability)

1. A contractual provision may not limit or exclude the seller's liability for non-conformity of the goods under this Act.

2. Any contractual provision contrary to the previous paragraph is null and void.

Article 80 (Burden of Proof)

1. Any non-conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless the seller proves otherwise or this presumption is incompatible with the nature of the goods or the nature of the non-conformity.

2. For goods with digital elements where the sales contract provides for continuous supply of digital content or a digital service, the seller bears the burden of proof as to whether the digital content or digital service was in conformity during the period referred to in paragraphs 3 and 4 of Article 78 of this Act, if non-conformity becomes apparent within that period.

Article 81 (Warranty Claims and Other Consumer Rights)

1. In the case of non-conformity of goods, a consumer who has notified the seller of the non-conformity is entitled, under the conditions and in the order specified in this section, to:

o request that the seller restore the conformity of the goods free of charge;

o request a price reduction in proportion to the non-conformity, or withdraw from the sales contract and request a refund of the amount paid.

2. The consumer may withhold payment of any outstanding part of the price, or a portion of it, until the seller has fulfilled its obligations under this section. The consumer exercises this right by notifying the seller of the decision.

3. In any case, the consumer is also entitled to claim damages from the seller, in particular to cover the costs of materials, spare parts, labour, transport and delivery of goods incurred in exercising the warranty claim under paragraph 1 of this article.

Article 82 (Restoration of Conformity)

1. The consumer may request that the seller restore the conformity of the goods within a reasonable time from the moment the consumer notified the seller of the non-conformity, which shall not exceed 14 days, without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer requires them.

2. The period in the previous paragraph may be extended by the shortest time necessary to complete the repair or replacement, but by no more than 14 days. The extension takes into account the nature and complexity of the goods, the nature and seriousness of the non-conformity, and the effort required to complete the repair or replacement. The seller must notify the consumer of the length of and reasons for the extension before the period in the previous paragraph expires.

3. Conformity is considered to be restored free of charge if the seller also covers the necessary costs incurred in restoring conformity, in particular the costs of postage, transport, labour or materials.

4. To restore conformity, the consumer may choose between repair and replacement with new goods free of defects, unless:

o the chosen remedy is impossible; or

o the chosen remedy would impose costs on the seller that are disproportionate compared to the other remedy, taking into account all circumstances.

5. The circumstances referred to in the second indent of the previous paragraph include, in particular, the value the goods would have if they were in conformity, the significance of the non-conformity, and whether the alternative remedy could be provided without significant inconvenience to the consumer.

6. The seller may refuse to restore conformity if repair and replacement are impossible or would impose disproportionate costs on the seller, taking into account all circumstances, including those in the previous paragraph.

7. Where repair or replacement is required to restore conformity, the consumer must make the goods available to the seller. Where replacement is required, the seller must take back the replaced goods at its own expense.

8. Where goods that were installed in accordance with their nature and purpose must be removed for repair or replacement, the obligation to repair or replace also includes removing the non-conforming goods and installing the replacement or repaired goods, or bearing the costs of removal and installation.

9. The consumer is not required to pay for normal use of the replaced goods during the period before replacement.

Article 83 (Price Reduction and Withdrawal from the Sales Contract)

1. The consumer may request a proportionate price reduction or withdraw from the sales contract in any of the following cases:

o the seller has not repaired or replaced the goods, or, where applicable, has not completed the repair or replacement in accordance with this Act, or has refused to restore conformity under paragraph 6 of the previous article;

o the non-conformity persists even though the seller attempted to restore conformity;

o the non-conformity is so serious that it justifies an immediate price reduction or withdrawal from the sales contract; or

o the seller has declared, or it is clear from the circumstances, that the seller will not restore conformity within a reasonable time or without significant inconvenience to the consumer.

2. Notwithstanding the previous paragraph, the consumer may withdraw from the sales contract and request a refund if the non-conformity becomes apparent within 14 days of delivery of the goods.

3. A price reduction corresponds to the decrease in the value of the goods received by the consumer compared to the value the goods would have if they were in conformity.

4. The consumer exercises withdrawal from the sales contract by a statement notifying the seller of the decision to withdraw.

5. Where the non-conformity relates only to some of the goods delivered under the sales contract and there are grounds for withdrawal under paragraph 1 or 2 of this article, the consumer may withdraw from the sales contract in respect of those goods and any other goods acquired together with them, if the consumer cannot reasonably be expected to keep only the conforming goods.

6. Where the consumer withdraws from the sales contract, the consumer must return the goods to the seller at the seller's expense.

7. The consumer may not withdraw from the sales contract if the non-conformity is minor. The burden of proof as to whether the non-conformity is minor lies with the seller.

Article 84 (Notification of Non-Conformity and Inspection of Goods)

1. The consumer may exercise their rights due to non-conformity if they notify the seller within two months from the day the non-conformity was discovered.

2. The consumer must describe the non-conformity precisely in the notification.

3. The consumer may notify the seller of the non-conformity in person, in which case the seller issues a confirmation, or by sending it to the store where the goods were purchased, or by notifying the seller's representative with whom the sales contract was concluded.

4. The consumer must allow the seller to inspect the goods for which non-conformity is claimed.

Article 85 (Disputed Non-Conformity)

If the existence of the non-conformity is disputed, the seller must respond to the consumer in writing within eight days of receiving the consumer's warranty claim.

Article 86 (Deadline for Refund of the Amount Paid or Part of the Price)

1. When the consumer withdraws from the sales contract, the seller refunds the amount paid immediately, but no later than eight days after receiving the goods or proof that the consumer has returned them.

2. When the consumer requests a proportionate price reduction under paragraph 3 of Article 83 of this Act, the seller refunds the corresponding part of the price within eight days of receiving the request.

Article 87 (Loss of Rights)

The rights under paragraph 1 of Article 81 of this Act expire two years from the day the consumer notified the seller of the non-conformity of the goods.

12. Protection and Availability of Data

Your personal data will be carefully protected in accordance with applicable regulations. Data collected when ordering goods and using the website will be used to send informational materials, current offers, invoices and other necessary communications between you and the online store.

13. Out-of-Court Dispute Resolution and Other Legal Remedies

Exact Designs d.o.o. strives to resolve any disputes amicably. If this is not possible, the court in Ljutomer will have jurisdiction to resolve these disputes. In accordance with Article 32 of the Out-of-Court Consumer Dispute Resolution Act (ZIsRPS), Exact Designs d.o.o. does not recognize any out-of-court consumer dispute resolution (ADR) provider as competent to resolve consumer disputes that a consumer may initiate under this Act.

14. Company Registration Information

Exact Designs d.o.o., Janžev Vrh 44A, 9252 Radenci, Slovenia

• Registration number: 7592698000

• Tax number: 62792709

• VAT ID: SI62792709

• VAT payer: Yes

• Date of registration: 25.09.2026

• Registered with AJPES: Gornja Radgona

• Share capital: 7,500.00€

• Director: Zorko Sebastjan

• Holder of general commercial power of attorney: Samo Ivanek, Blaž Zemljič

• Main activity: 47.780 (Retail sale of other new goods).