Frequently asked questions

For distance or off-premises contracts, you have the right to inform us within 14 days of receiving the product that you withdraw from the contract, without having to give a reason for your decision. (applies only to natural persons)

Instructions for the izelki can be found on the card that came with the package. There is a QR code on it that you need to scan and it will take you to the instructions. Instructions can also be found on here.

If your package has not been delivered, we recommend that you first check your package tracking number to see where it is. If you still do not have information about your package, please contact us here.

If any of the products in your package were damaged, please contact us here.

Product pickup is also possible at the headquarters of the company Oblikovanje in prodaja Exact Designs, Zorko Sebastjan sp, Janžev Vrh 44a, 9252 Radenci , Slovenia, where you also have the opportunity to inspect the product in person.

• Delivery within Slovenia usually takes 2 to 4 working days .
• For countries within the European Union, the delivery time is usually 5 to 9 business days .
• To countries outside the EU, delivery takes between 9 and 16 business days , depending on location.

We ship with Pošta Slovenije , which then delivers the package to your national post office, such as La Poste, Correos, USPS , and similar.

Please note that the times listed are approximate and may vary depending on the delivery process. We recommend that you track the status of your order using the tracking number provided, which can be found in the Support section.