Refund conditions / Withdrawal from the contract

1. Withdrawal from the contract

For distance or off-premises contracts, you have the right to inform us within 14 days of the day on which you receive the product that you withdraw from the contract, without having to give a reason for your decision. (applies only to natural persons) For sales contracts, the withdrawal period begins on the day on which:

you acquire actual possession of the goods, you acquire actual possession of the last piece of goods if the subject of the contract is several pieces of goods that you ordered in one order, you acquire actual possession of the last shipment or piece of goods if the delivery of goods consists of several shipments or pieces, you acquire actual possession of the first piece of goods if the delivery of goods is regular over a certain period.

You do not have the right to withdraw from the contract in the following contracts:

• contracts for goods or services whose price depends on market fluctuations over which the company has no influence and which may occur within the withdrawal period;
• a contract for goods or services where the goods have been used or damaged after delivery. This applies in particular to accessories and spare parts, such as parts for lawnmowers, etc., where use may cause signs of wear, damage or soiling. Such products may become scratched, soiled or otherwise damaged during use, making it impossible to return them in their original condition.
• Contract for handmade or 3D printed goods. This agreement applies to goods that are handmade or produced using 3D printing technology. In such products, there may be minor differences in quality due to various factors, including the operation of 3D printers or subsequent manual processing. These differences may result in slight differences between products or minor irregularities. If these irregularities do not affect the functionality or structural integrity of the product, it is the sole responsibility of the seller to decide whether the product is eligible for an exchange or refund. This policy is consistent with applicable consumer protection legislation, as it ensures fairness while taking into account the nature of handmade and 3D printed products.
• a contract for goods that have been subject to improper handling or improper assembly that is not in accordance with the manufacturer's instructions. If the product is damaged due to improper use, failure to follow instructions, or assembly by an unprofessional person, a refund is not eligible.
• a contract for goods or services that is made to your exact specifications and tailored to your personal needs;
• a contract for the supply of sealed audio or video recordings and computer programs, if you have opened the security seal after delivery;
• a contract for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons;
• a contract for the supply of goods which, due to their nature, are inseparably mixed with other items;
• a contract for the supply of digital content that is not delivered on a tangible data carrier, if the provision of the service has begun on the basis of your express prior consent and with your consent to thereby lose the right to withdraw from the contract;
• contracts for batteries, accumulator batteries and accumulator packs, cables, lamps, components, if you have opened the security seal or if the original packaging has been removed;
• contracts on models that are partially or entirely drawn up by the consumer;
• contracts for disposable products, spare and replacement parts and used prepaid cards;
• A contract for 3D modeling and small-batch custom production, where products are created according to the client's specifications, withdrawal from the contract is not possible due to the customized and unique nature of the product.

You can submit your notice of withdrawal to the company by means of an unequivocal statement clearly stating that you are withdrawing from the contract. You can send your notice of withdrawal to us:

in electronic form at: info@exactdesigns.si or at info.exactdesigns@gmail.com

You are deemed to have submitted your withdrawal statement on time if you send it within the deadline set for withdrawal from the contract. The burden of proof regarding the exercise of the right of withdrawal under this article lies with the consumer.

2. Return of goods (applies only to natural persons)

If you have already received the goods and you withdraw from the contract, you must notify us within 14 days of the date of receipt of the goods. And return them no later than 14 days to the following address:

Design and sales by Exact Designs, Zorko Sebastjan sp, Janžev Vrh 44a, 9252 Radenci. Together with the withdrawal statement and your invoice. You are deemed to have returned the goods on time if we receive the products within 14 days from the date of notification of withdrawal from the contract.

Returned products must be accompanied by a copy of the invoice and a withdrawal form (or a statement stating this) so that we can carry out the entire process.

In the event of withdrawal from the contract, you will cover your own costs of returning the goods.

3. Refund of received payments (applies only to natural persons)

(1) In the event of withdrawal from the contract, the company shall immediately or no later than 14 days after receiving the notice of withdrawal from the contract, return all payments received.

(2) The company shall return the payments received to the consumer using the same means of payment as the consumer used, unless the consumer has expressly agreed to the use of another means of payment and the consumer does not bear any costs as a result.

(3) The consumer is not entitled to reimbursement of additional costs incurred if he has explicitly opted for a type of shipment other than the most affordable standard shipment offered by the company.

(4) In the case of a sales contract, the company may withhold the refund of payments received until the returned goods have been received or until the consumer provides proof that he has sent the goods back, unless the company offers the option of receiving the returned goods himself.

(5) Where, in the case of an off-premises contract, the goods are delivered to your home upon conclusion of the contract, the company shall collect them at its own expense, if, due to the nature of the goods, such goods cannot normally be returned by post. In any case, your bank account must be provided for the refund of the purchase price.

If the product does not work properly or does not work according to your expectations, please contact our technical service, where our consultants will be able to help you with the necessary explanations. This way you will avoid possible incorrect use of the product and damage to the product itself and possible damage to other things.

Legal entities will receive a credit for their next purchase in our online store within 14 days of returning the product without visible signs of use and damaged packaging.

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