1. Right of Withdrawal

For contracts concluded at a distance or outside business premises, you have the right to notify us within fourteen (14) days from the date of receiving the product that you withdraw from the contract without stating any reason for your decision. This right applies exclusively to consumers (natural persons).

For sales contracts, the withdrawal period begins on the day when:

• you acquire physical possession of the goods;
• you acquire physical possession of the last item if the order consists of multiple items ordered in a single order;
• you acquire physical possession of the final shipment or piece if the delivery consists of several shipments or parts;
• you acquire physical possession of the first item if the goods are delivered regularly over a specified period.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

• contracts for goods or services whose price depends on fluctuations in financial markets that are beyond the seller's control and may occur during the withdrawal period;
• goods or services where the product has been used or damaged after delivery. This particularly applies to accessories and spare parts, such as mower parts and similar items, where use may result in wear, damage, dirt, scratches, or other alterations that prevent the product from being returned in its original condition;
• handmade or 3D-printed products. Such products may contain minor variations in appearance or quality due to the nature of 3D printing processes and manual finishing. If these minor irregularities do not affect the functionality or structural integrity of the product, the seller shall have sole discretion in determining whether the product qualifies for replacement or refund. This policy is in accordance with applicable consumer protection legislation and reflects the nature of handmade and 3D-printed products;
• goods that have been improperly handled or incorrectly assembled contrary to the manufacturer's instructions. Products damaged due to improper use, failure to follow instructions, or assembly performed by an unqualified person are not eligible for return;
• goods manufactured according to your precise instructions or clearly customized to your personal requirements;
• sealed audio or video recordings and computer software if the security seal has been removed after delivery;
• sealed goods that are unsuitable for return due to health protection or hygiene reasons;
• goods which, by their nature, have become inseparably mixed with other items;
• digital content not supplied on a tangible medium where the performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal;
• batteries, rechargeable batteries, battery packs, cables, bulbs, and components if the security seal has been broken or the original packaging has been removed;
• models partially or fully assembled by the consumer;
• disposable products, spare parts, replacement parts, and used prepaid cards;
• custom 3D modelling services and custom small-series manufacturing where products are produced according to the customer's specifications and are therefore exempt from withdrawal due to their customized and unique nature.

The notice of withdrawal must be submitted through an unequivocal statement clearly expressing your decision to withdraw from the contract.

The notice may be sent electronically to:

info@exactdesigns.si
info.exactdesigns@gmail.com

The withdrawal declaration shall be deemed submitted in due time if sent within the prescribed withdrawal period. The burden of proof regarding the exercise of the right of withdrawal rests solely with the consumer.

2. Return of Goods

(Applicable only to consumers/natural persons)

If you have already received the goods and wish to withdraw from the contract, you must notify us within fourteen (14) days from the date of receipt and return the goods no later than fourteen (14) days to:

Exact Designs, Zorko Sebastjan s.p.
Janžev Vrh 44a
9252 Radenci
Slovenia

The withdrawal statement and a copy of the invoice must be enclosed with the returned goods.

The goods shall be considered returned in due time if received within fourteen (14) days from the date of notification of withdrawal.

A copy of the invoice and the withdrawal form (or another written statement clearly indicating withdrawal) must accompany all returned products to enable completion of the return procedure.

In the event of withdrawal, the consumer bears the direct costs of returning the goods.

3. Refund of Payments

(Applicable only to consumers/natural persons)

1. In the event of withdrawal, the company shall reimburse all payments received without undue delay and no later than fourteen (14) days after receiving the notice of withdrawal.
2. Refunds shall be made using the same means of payment used by the consumer unless expressly agreed otherwise and provided that no additional costs are incurred by the consumer.
3. The consumer is not entitled to reimbursement of additional costs resulting from the explicit choice of a delivery method other than the least expensive standard delivery offered by the company.
4. In sales contracts, the company may withhold reimbursement until the returned goods have been received or until proof of return has been provided by the consumer, whichever occurs first.
5. For contracts concluded outside business premises where the goods were delivered to the consumer's home at the time of conclusion, the company shall collect the goods at its own expense if the nature of the goods prevents their return by regular postal services.

The consumer must provide bank account details for the refund.

If the product does not function properly or does not meet your expectations, please contact our technical support department. Our advisors will provide the necessary assistance and explanations in order to prevent improper use and avoid damage to the product or other property.

Legal entities returning products within fourteen (14) days, provided that the products show no signs of use and the packaging is undamaged, will receive store credit in the form of a voucher for future purchases in our online store.

4. Special Return Conditions for Robotic Lawn Mowers

Robotic lawn mowers are technically sophisticated outdoor products. Due to activation, registration, configuration, and use, their value may decrease significantly. Therefore, the following special conditions apply.

Right of Withdrawal

The consumer has the right to withdraw from the contract within fourteen (14) days from receipt of the product without giving any reason.

The product may only be inspected and tested to the extent necessary to establish its nature, characteristics, and functionality, as would be possible in a physical retail store.

Use of the Product and Diminution of Value

Use exceeding ordinary inspection includes, in particular:

• activation or registration of the product with the manufacturer;
• linking the product to a user account or mobile application;
• creating, storing, or using mowing maps;
• setting up mowing zones;
• regular or repeated mowing;
• outdoor use;
• wear of blades, wheels, or other components;
• presence of grass, soil, mud, dust, or other traces of use;
• damaged, marked, or incomplete original packaging;
• missing accessories, instructions, or supplied components.

Any actual mowing of a lawn area, regardless of its size or duration, constitutes use beyond ordinary inspection. In such cases, the product shall no longer be considered unused.

The consumer is liable for any diminution in value resulting from handling that exceeds what is necessary to establish the nature, characteristics, and functioning of the product.

Assessment of Diminution of Value

Upon receipt of the returned product, the seller will inspect its condition and may consider:

• operating hours;
• condition of blades and consumable components;
• condition of drive and support wheels;
• condition of housing and external surfaces;
• presence of dirt, grass, soil, or other signs of use;
• condition of the original packaging;
• completeness of supplied accessories;
• possibility of resale as a new product;
• cleaning, inspection, testing, and repackaging costs.

If resale as a new product is no longer possible, the seller reserves the right to proportionally reduce the refund amount according to the actual diminution in value.

Return of Activated Robotic Lawn Mowers

Robotic lawn mowers that have been activated, registered, linked to a user account, connected to a mobile application, or used for mowing will be assessed individually based on their actual condition.

Before returning the product, the customer must remove all user accounts, mobile application connections, registrations, and any other user-related data.

Failure to do so may result in suspension of the return process or refusal of the return.

Documentation of Product Condition

The seller reserves the right to create photographic evidence and prepare a condition report upon receipt of the returned product.

Photographs, service reports, operating-hour information, and other technical data may be used as evidence in complaint procedures, return disputes, payment provider disputes (including PayPal and credit card chargebacks), or other proceedings intended to establish the factual condition of the product.

Special Provision Regarding Refunds

Where a robotic lawn mower has performed actual mowing, the seller reserves the right to appropriately reduce the refund due to diminished value, inspection costs, cleaning costs, testing costs, preparation for resale, and the inability to resell the product as new.

If inspection confirms that the mower has been used beyond what is necessary to establish its characteristics and functioning, the refund will be reduced by the actual diminution in value.

The customer expressly acknowledges that activation, registration, creation of mowing maps, and actual mowing constitute use beyond ordinary inspection of goods purchased at a distance.