Refund conditions / Withdrawal from the contract

1. Withdrawal from the contract

 

For contracts concluded remotely or outside business premises, you have the right to inform us within 14 days of receiving the product that you are withdrawing from the contract, without having to state the reason for your decision. (applies only to natural persons) For a sales contract, the withdrawal period begins on the day when:

you obtain physical possession of the goods, you obtain physical possession of the last item, if the subject of the contract is several items of goods that you ordered in one order, you obtain physical possession of the last shipment or item of goods, if the delivery of the goods consists of several shipments or items, you obtain physical possession of the first item of goods, if the delivery of the goods is regular within a specified period.

 

You do not have the right to withdraw from the following contracts:

• a contract for goods or services whose price depends on market fluctuations that are beyond the company's control and which may occur during the withdrawal period;
• a contract for goods or services where the goods have been used or damaged after delivery. This applies especially to accessories and spare parts, such as parts for lawnmowers, etc. Where use may cause traces of wear, damage, or dirt. Such products may become scratched, dirty, or otherwise damaged during use, making it impossible to return them in their original condition.​
• a contract for handmade or 3D-printed goods. This agreement applies to goods that are handmade or produced using 3D printing technology. For such products, minor differences in quality may occur due to various factors, including the operation of 3D printers or subsequent manual processing. These differences may cause slight variations between products or minor irregularities. If these irregularities do not affect the functionality or structural integrity of the product, it is solely at the seller's discretion to decide whether the product is eligible for replacement or a refund. This policy complies with applicable consumer protection laws, as it ensures fairness while taking into account the nature of handmade and 3D-printed products.
• a contract for goods that have been mishandled or improperly assembled in a manner that does not comply with the manufacturer's instructions. If you damage the product due to misuse, failure to follow instructions, or assembly by an unqualified person, a refund is not eligible.
• a contract for goods or services that are made according to your exact instructions and tailored to your personal needs;
• a contract for the supply of sealed audio or video recordings and computer programs, if you have opened the security seal after delivery;
• a contract for the supply of sealed goods that are not suitable for return for health or hygiene reasons;
• a contract for the supply of goods that, by their nature, are inextricably mixed with other items;
• a contract for the supply of digital content that is not supplied on a tangible data carrier, if the provision of the service has begun with your express prior consent and with your agreement that you will lose the right to withdraw from the contract;
• a contract for batteries, rechargeable batteries, battery packs, cables, bulbs, components, if you have opened the security seal or if the original packaging has been removed;
• a contract for models that are partially or fully assembled by the consumer;
• a contract for single-use products, spare and replacement parts, and used prepaid cards;
• a contract for 3D modeling and small-batch custom production, where the products are created according to the customer's specifications, withdrawal from the contract is not possible due to the customized and unique nature of the product.

 

You can submit a notice of withdrawal to the company with an unequivocal statement clearly indicating that you are withdrawing from the contract. You send the notice of withdrawal to us:

in electronic form to: info@exactdesigns.si or to info.exactdesigns@gmail.com

You are considered to have submitted the withdrawal statement on time if you send it within the period specified for withdrawal from the contract. The burden of proof regarding the assertion of the right to withdraw under this article rests with the consumer.

 

2. Return of goods (applies only to natural persons)

 

If you have already received the goods and are withdrawing from the contract, you must inform us within 14 days of receiving the goods. And return them no later than 14 days to the address:

Exact Designs Design and Sales, Zorko Sebastjan s.p., Janžev Vrh 44a, 9252 Radenci. Together with the withdrawal statement and your invoice. You are considered to have returned the goods on time if we receive the products within 14 days of the date of the notice of withdrawal from the contract.

A copy of the invoice and a withdrawal form (or a statement from which this is evident) must be enclosed with the returned products so that we can complete the entire process.

In the event of withdrawal from the contract, you bear the costs of returning the goods.

 

3. Refund of received payments (applies only to natural persons)

(1) In the event of withdrawal from the contract, the company shall immediately, or at the latest within 14 days of receiving the notice of withdrawal from the contract, refund all received payments.

(2) The company shall refund the received payments to the consumer using the same payment method that the consumer used, unless the consumer has expressly agreed to the use of another payment method and the consumer does not incur any costs as a result.

(3) The consumer is not entitled to a refund of additional costs incurred if they expressly opted for another type of shipment, such as the cheapest standard shipment offered by the company.

(4) In a sales contract, the company may withhold the refund of received payments until the returned goods are received or until the consumer provides proof that the goods have been sent back, unless the company offers the option to only receive the returned goods.

(5) When goods are delivered to the home at the time of concluding a contract outside business premises, the company shall collect them at its own expense if, due to the nature of the goods, such goods cannot normally be returned by mail. In any case, you must provide your bank account details for the refund of the purchase price.

 

If the product does not work properly, or does not work according to your expectations, please contact our technical service, where our advisors will be able to help you with the necessary explanations. This way you will avoid any improper use of the product and damage to the product itself, as well as any damage to other items.

 

Legal entities returning a product without visible signs of use and damaged packaging within 14 days will receive a credit note in the form of a voucher for their next purchase in our online store.

4. Special return conditions for robotic lawnmowers

Robotic lawnmowers are technically demanding products intended for outdoor use. Due to activation, registration, configuration, and use, their value may be significantly reduced, therefore the following special conditions apply to the return of robotic lawnmowers.

Right to withdraw from the contract

In accordance with applicable legislation, the consumer has the right to withdraw from the contract within 14 days of receiving the product without stating a reason.

The consumer may inspect and test the product only to the extent necessary to determine its properties, operation, and functionality, as they could do in a physical store.

Use of the product and reduction in value

Use that exceeds the usual inspection of the product is considered to be especially:

• activation or registration of the product with the manufacturer,
• connecting the product to a user account or mobile application,
• creation, storage, or use of mowing area maps,
• setting up and configuring mowing areas,
• regular or repeated mowing of the lawn,
• use of the product outdoors,
• wear of blades, wheels, or other components,
• presence of grass, soil, mud, dust, or other traces of use,
• damaged, defaced, or incomplete original packaging,
• missing accessories, instructions, or included elements.

Use that exceeds the usual inspection of the product also includes any actual mowing of a grassy surface, regardless of the size of the surface or the duration of mowing. In the event of completed mowing, the product is no longer considered an unused product.

In the event of withdrawal from the contract after using the product, the buyer is responsible for the reduction in the value of the goods if they handled the goods beyond the extent necessary to determine their properties and operation.

Assessment of reduction in value

Upon receipt of the returned product, the seller inspects the condition of the product.

When determining the reduction in value, the following are considered:

• the number of operating hours of the product,
• the condition of the blades and other wear parts,
• the condition of the drive and support wheels,
• the condition of the housing and external surfaces,
• presence of dirt, grass, soil, or other signs of use,
• the condition of the original packaging,
• completeness of the included accessories,
• the possibility of further selling the product as new,
• costs of cleaning, inspection, testing, and preparing the product for further sale.

If further sale as a new product is no longer possible due to the use of the product, the seller reserves the right to proportionally reduce the refund of the purchase price due to the reduction in the value of the product.

Return of activated robotic lawnmowers

Robotic lawnmowers that have been activated, registered, connected to a user account, connected to a mobile application, or used for mowing are treated individually upon return according to the actual condition of the product.

Before returning, the buyer must remove all user accounts, connections to mobile applications, product registrations, and other data related to the use of the product.

If the buyer does not do this, the seller reserves the right to withhold processing of the return until the stated limitations are resolved, or even to reject the return.

Documentation of the product condition

The seller reserves the right to create photographic documentation and a report on the condition of the product upon receipt of the returned product, which serves as a basis for determining the reduction in the value of the product and the amount of the refund of the purchase price.

Photographs, service report, data on the device's operating hours, and other technical data of the product may be used as evidence in complaint procedures, returns, disputes with payment service providers (e.g., PayPal, credit cards), or other procedures to determine the actual condition of the product.

Special provision regarding the refund of the purchase price

In the event of returning a robotic lawnmower for which actual mowing has been performed, the seller reserves the right to appropriately reduce the refund of the purchase price due to the reduced value of the product, inspection, cleaning, testing, preparation for further sale costs, and the inability to sell it as a new product.

If the inspection of the product shows that the robotic lawnmower was used beyond the extent necessary to determine its properties and operation, the refund of the purchase price is reduced by the actually determined reduction in the value of the product.

The buyer agrees that activation, registration, mapping of the mowing area, and actual use of the robotic lawnmower for mowing constitute use of the product that exceeds the usual inspection of the goods when purchasing remotely.

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